When youre part of the team at Thermo Fisher Scientific, youll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and youll be supported in achieving your career goals. Inspect and transport all materials delivered from the loading dock. Complete documentation for receipt/billing of all materials. Utilize online resources to obtain documents necessary for receipt not included with material shipment. Stockroom management, dispensing of product, and follow direction / coordination of affiliated stockroom activities. Perform stockroom duties to include receiving, put-away, stock rotation, cycle counts, and other functions according to customer requirements. Report internal/external metrics to Site Supervisor/Sr. Manager Maintain safety awareness, by maintaining and authoring Work Instructions, assisting with Job Hazard Assessments, and performing PPE assessments Follow well defined procedures as outlined by Best Practices, SOPs & work instructions. Take direction from Site Supervisor/Sr. Manager regarding daily duties. Independently makes decisions and utilizes available resources to meet customer requirements. Analyzes/maintains/reconciles various customer and Thermo Fisher reports to ensure customer and Thermo Fisher requirements are met. Demonstrates proficiency at capturing, presenting and explaining job or site specific performance metrics Communicates any customer issues or potential problems Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times Positively represent Thermo Fisher Scientific at all times throughout customer locations. Minimum Qualifications: Must possess a minimum of a high school diploma Demonstrated verbal, written and presentation skills 2-3 years of progressive relevant experience preferred Displays a high level of confidentiality for both customer and Thermo Fisher Scientific Must maintain Thermo Fisher Scientifics Four-I Values Experience in laboratory setting or services preferred GMP Experience preferred Experience in GXP environment preferred Proven excellence in customer service skills Detail oriented, problem solver, promotes team environment Computer/software skills (i.e. Outlook, Excel, Word, PowerPoint) Ability to establish and foster positive customer relationships Strong communication skills and proactive approach in all duties Demonstrate expertise in the ability to identify inefficiencies in any process and make recommendations for improvement Ability to instantly adapt to a flexible and changing schedule Ability to self-manage and operate independently Demonstrate a sense of urgency in completing work assignments. Good time management and organizational skills Must be able to work overtime as required Working Conditions: Works primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments May be required to work independently within customer location Extensive walking/standing may be required for 75-85% of the day May pass through areas where chemical based allergens may be in use (such as penicillin, tetracycline, etc) Must possess motor skills appropriate to the task Must be able to lift, push and pull 30-40 pounds consistently; may be required to lift 50 lbs. Must be able to push/pull 200-700 with use of carts of manual pallet jack occasionally. May be able to use material handling equipment such as push carts and pallet jacks Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets and/or safety gloves Some areas require steel toe shoes, bump hats and/or safety glasses Must be able to work hours required to get the job done
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Associated topics: analyst, director, generalist, lead, leader, logistics manager, logistics specialist, manager, supply chain, rep