Field Operations Manager
Employment Type: Full-Time
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Front Gate Tickets is North Americas leading software and operations provider for the festival market. We provide technical solutions for e-commerce ticketing, access control, data management, and fan engagement. We partner and run on-site operations for over 200 festivals each year and are on a massive growth trajectory matched by no one in the industry. We do it for the fans! Front Gate is owned by Live Nation Entertainment and acts as Ticketmasters festival arm. We have two offices located in Austin, TX.
The Field Operations Manager is responsible for coordinating and overseeing the execution of onsite client events and festivals operations in collaboration with multiple departments and clients.
+ Successfully deploy FGT equipment and services at locations around the world in collaboration with multiple stakeholders. Note: Travel required.
+ Establish time-lines and equipment needs for installations and other on-site deliverables in collaboration with Client Operations Managers and clients.
+ Execute in field, onsite festival and box office technologies and deployment in conjunction with Client Operations Managers and clients.
+ Create, fulfill and ship packing lists for all venues, events and festivals.
+ Maintain existing processes and develop new processes as needed to maintain maximum efficiency.
+ Maintain inventory of festival assets, including ensuring dirty, dusty and grimy gear returned from festivals is kept in top shape, organized and cared for. Assess loss after each festival and coordinate with Operations and Client Account Managers for coverage of damage from client.
+ Support and training on FGTS products and services at events and festivals.
+ Execute other duties, projects and events as assigned.
Knowledge, Skills and Abilities:
+ 5+ years of operations experience
+ Strong background in client and customer service
+ Excellent communication, problem solving, and presentation skills
+ Strong technical background, specifically systems administration, networking and installation
+ Excellent trouble-shooting skills, including identification, solutions and implementations
+ Strong Microsoft Office skills, specifically Excel
+ Background in ticketing and/or entertainment industry a strong plus
+ Ability to travel and work flexible hours, including evenings and weekends for extended periods of time
+ Must be able to lift and carry up to 25 pounds unassisted
+ Must be able to push and pull rolling carts and cases weighing up to 100 pounds unassisted
+ Must be able to bend and stoop, kneel, crouch or crawl
+ Must be able and willing to setup equipment at remote locations which can be hot, dusty, rainy, wet and muddy over often rocky and uneven ground
Recognized three years in a row by Great Place to Work and named one of People Magazines top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
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