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Centrica / Direct Energy is one of North Americas largest retail providers of electricity, natural gas, and home and business energy-related services with over four million individual customers and 240,000 large energy customers in states with deregulated energy markets . We give customers choice, simplicity, and innovation where energy, data, and technology meet. As an international energy and services company, Centrica / Direct Energy, its subsidiaries and/or affiliates, operate in 50 U.S. states plus the District of Columbia and eight provinces in Canada. Centrica plc (LSE:CNA) is one of the world's leading integrated energy companies with over 20 million customers and 34,000 employees worldwide. We are committed to becoming the most recommended energy and services provider and leading the transition to a low carbon society. Centricas international Business Solutions group has been established to deliver distributed energy platforms to large energy users as part of a more flexible energy landscape. We expect to invest 700 million (~$1 billion) into the Business Solutions group by 2020. Combined, our UK and US businesses already have over 1,000 customers across 3,700 sites and 6 countries.
Centrica Business Solutions (CBS) is a global business unit within Centrica, set with the mission to help customers discover and unlock value via the energy-consuming and existing or new energy-producing assets on their sites. In North America, we design build and manage projects from small to large scale in the distributed energy spectrum. We have existing and forthcoming solutions for which we provide development, engineering, and construction services to deliver products and projects across North America for commercial, industrial, and institutional customers wishing to reduce energy consumption and/or generate energy.
CBS North America is seeking a top performing Operations and Maintenance (O&M) leader that will be responsible for leading an O&M team to ensure customer satisfaction and fleet health at effective operating costs. This person will be responsible for building out and growing the O&M function, ensuring customer and system cases are handled expediently at good cost. This individual will also be responsible for developing a network of service providers to ensure proper customer coverage, develop relationships with equipment manufacturers and with installers for warranty obligations, and work across the company to ensure resolution for customer issues. The leader will offer critical partnership to Product Development, Delivery and Customer Success functions & leaders. In addition, this individual will work closely with Financial Planning, Financial Controls, and other internal teams to ensure appropriate project financials. This person will work as required with external experts and third-party partners on technical accounting and energy incentives to ensure CBS is reviewing and delivering financial results for capital projects. Additionally, the candidate is responsible for all leadership aspects of their eventual team including setting deadlines, assigning responsibilities and monitoring and summarizing progress . The leader also must further develop and foster strong relationships throughout the organization and with our suppliers including equipment vendors and engineering support.
Duties and Responsibilities
Lead and develop an O&M platform across multiple distributed energy platforms
Ensure rapid and effective resolution of O&M cases
Manage customer satisfaction and case resolution
Ensure service provider coverage and cost effectiveness
Partner with various leaders to develop distributed energy implementation strategies
Introduce quality management methodologies and statistical process control methods to manage performance, improve processes effectiveness, and drive root cause
Promote productivity and teamwork between all areas of the business unit with open communication, timely decision making, and use of personal leadership skills to set lofty standards of performance while providing the direction necessary to achieve that performance
Develop new tools and processes to improve reviews and increase efficiency
Other tasks assigned from time to time, including report and presentation development, presentations to management, and helping train and develop team
Proven track record of developing O&M strategies
5 to 10 years of experience in leadership roles over teams engaged in resolving customer problems
Fundamental working knowledge of distributed energy fundamentals
Knowledge of Solar, CHP and Energy Storage platforms
Knowledge of operations-related engineering issues for Solar, CHP and Energy Storage platforms
Knowledge of financial markets, instruments, structures and sources
Deep experience working in a large/global company with matrix structure/relationships
Strategic thinking and ability to identify market potential for significant business growth
Quick study; capable of grasping the structure & intricacies of the energy business & markets
Sound understanding of both commodity and non-commodity based energy products
Flexibility and ability to manage multiple tasks and deadlines
Experience with Salesforce a plus; experience with SQL and other database technologies
Experience with quality management methodologies (e.g. Six Sigma, Lean, TQM, etc.)
University degree (business, economics, engineering preferred)
MBA or financial equivalent preferred
Additional Desired Characteristics:
Collaborative senior leader capable of building close working relationships with peer groups
Strong oral and written communication skills; strong interpersonal skills
Ability to effectively prioritize and execute tasks in a high-pressure environment
Strong leadership qualities and high interpersonal skills
Very strong analytical skills and high attention to detail
Resourcefulness and ability to work with limited supervision
Must be able to multitask and handle a heavy work load
Individual must be able to research, analyze and think outside the box
Possess a strong work ethic and team player
Centrica / Direct Energy is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please email ...@directenergy.com . We will make a determination of your request for a reasonable accommodation on a case-by-case basis. Centrica / Direct Energy and its subsidiaries are an Equal Opportunity Employer EOE/AA/Veterans/Disabled.
Direct Energy and its subsidiaries are an Equal Opportunity Employer EOE/AA/Veterans/Disabled.
Centrica is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please email ...@directenergy.com. We will make a determination of your request for a reasonable accommodation on a case-by-case basis.
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