Direct Energy is one of North Americas largest retail providers of electricity, natural gas, and home and business energy-related services with over four million customers. Direct Energy gives customers choice, simplicity, and innovation where energy, data, and technology meet. A subsidiary of Centrica plc (LSE: CNA), an international energy and services company, Direct Energy, its subsidiaries and/or affiliates, operate in 50 U.S. states plus the District of Columbia and eight provinces in Canada.
The Demand Response Analyst is responsible for all operational requirements, program administration, program strategies, enrolment activities and settlement calculations for demand response programs. The successful candidate will be responsible for delivering excellent customer service for customers in demand response programs and for delivering bottom line results for the Demand Response operations team. Demand Response Analysts typically will have a focus on an individual ISO or program to develop deeper expertise, while cross training to support other programs as needed.
Core responsibilities include performing core operational and customer facing responsibilities including the following:
Support of customer proposals
Customer enrolment in specific programs
Coordinating customer enablement including metering requirements
Ensuring program participation, customer notifications and dispatch
Test and Audit scheduling
Performance analysis and settlement
Understanding of wholesale capacity positions/valuations, and assisting with the management of positions
Customer consultations and interaction to explain program rules, payments, and any unique circumstances that arise.
Daily management of energy and ancillary offers as required
Demand Response and Ancillary Services knowledge : Well-versed in demand response and ancillary services programs, rules, operations and procedures as well as power systems and energy markets.
Customer-centric : a passion for delivering value for customers and an ability to navigate complex or difficult issues on occasion
Detail-oriented : ability to understand multiple programs and rules
Organized : ability to meet strict deadlines, manage multiple projects simultaneously and succeed in a high-volume work environment
Analytical : capable of performing or understanding complex calculations for enrollment, settlement, etc.
Strong interpersonal, communications, writing and presentation skills